Corporation culture essay global management
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Cultural intelligence is more than just cultural awareness and sensitivity, which are also vital within a corporation; it is the ability to relate to culturally diverse situations, as well as work effectively in them. Individuals with high levels of CQ are better able to accomplish goals in a respectful and effective way no matter what the cultural context. No matter how culturally diverse a workplace environment is, people can still forget that not all experiences, perceptions and perspectives are the same, which can lead to issues with the work being done and relationships, as well as causing friction in the workplace.
CQ allows individuals to gain a better understanding of cultures enabling them to work in a positive and compassionate way with people from various cultures. In essence, therefore, CQ is developing a more advanced knowledge of traditions, nationalities, corporate cultures and disciplines that could have an impact on a business. The process of gaining CQ means increasing insight into the ways that different cultures function within business so as to develop language and behaviors in a professional setting that allow for better problem-solving.
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Being able to deal with differences in working methods and behavior that come about through a mix of cultures operating together within one organization can bring a number of benefits to your business. One of the most important of these is the fact that it adds a competitive edge to a business, as CQ improves communication, cooperation, teamwork and performance.
In fact, according to David Livermore , the president of the Cultural Intelligence Center in Michigan, US, 90 per cent of leading executives from 68 countries have said that cross-cultural skills are one of the most vital capabilities in order to remain competitive. This highlights the importance of CQ not just for business, but for individuals within it. Mr Livermore goes on to explain that teams with low CQ underperform compared to those with high levels when it comes to innovation, engagement, profitability and other key factors.
This suggests that CQ is vital for worker efficiency, the quality of service and creating beneficial interpersonal connections between employees, as well as between the business and clients. One of the reasons CQ improves these aspects of business is the fact that it allows for access to a broader range of tools and resources than a company with low CQ would have. This ensures faster problem solving, as well as understanding of various cultural experiences, which could help to better shape a product or service.
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Working to enhance CQ within a company, both broadly and individually, will help to ensure the business makes the most of all benefits on offer. The development of CQ takes time but it is a process that is well worth the investment, not only because it increases compassion between colleagues, but because it can boost corporate reputation. Rather than unchanging and boilerplate presentation, the findings recommend an approach that meets the needs and knowledge gaps of individual companies by starting the process with an assessment.
Understanding how CQ could improve the day-to-day activities of a business or department will enable a tailored training approach that closely ties with workers' regular experience. While navigating cross-cultural communication can be a challenge, approaching cultural differences with sensitivity, openness, and curiosity can help to put everyone at ease. Everyone has this respect and curiosity for all the cultural and personal differences between us.
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This environment encourages everyone to strive for excellence. With the opportunity to study alongside peers from all corners of the globe, building cross-cultural communication skills is at the core of our business programs. Watch Hult Professor Jean Vanhoegaerden discussing why culture is important in international business :. Different approaches to professional communication are just one of the innumerable differences in workplace norms from around the world.
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CT Business Travel has put together a useful infographic for a quick reference of cultural differences in business etiquette globally. For instance, the formality of address is a big consideration when dealing with colleagues and business partners from different countries. Do they prefer titles and surnames or is being on the first-name basis acceptable?
When in doubt, erring on the side of formality is generally safest. The concept of punctuality can also differ between cultures in an international business environment.
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Along with differences in etiquette, come differences in attitude , particularly towards things like workplace confrontation, rules and regulations, and assumed working hours. While some may consider working long hours a sign of commitment and achievement, others may consider these extra hours a demonstration of a lack of efficiency or the deprioritization of essential family or personal time.
Organizational hierarchy and attitudes towards management roles can also vary widely between cultures. Whether or not those in junior or middle-management positions feel comfortable speaking up in meetings, questioning senior decisions, or expressing a differing opinion can be dictated by cultural norms.
For instance, a country such as Japan , which traditionally values social hierarchy, relative status, and respect for seniority, brings this approach into the workplace. This hierarchy helps to define roles and responsibilities across the organization. This also means that those in senior management positions command respect and expect a certain level of formality and deference from junior team members.
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However, Scandinavian countries, such as Norway , which emphasize societal equality, tend to have a comparatively flat organizational hierarchy. In turn, this can mean relatively informal communication and an emphasis on cooperation across the organization.
When defining roles in multinational teams with diverse attitudes and expectations of organizational hierarchy, it can be easy to see why these cultural differences can present a challenge. A big part of this preparation is understanding the role culture plays in international business. And not only are our students multicultural, our faculty is too. Many have lived, worked, and taught across Europe, Asia, the Middle East, and beyond.